zawgy9's Privacy Policy

The zawgy9 platform is firmly committed to protecting players' personal data. This Privacy Policy fully explains what information we collect from you when you use our website and services, how we use it, and how we protect it. We hope that reading and understanding this policy will help you use our services with confidence.

By continuing to use this platform, you agree to the terms of this Privacy Policy. We may update this policy at any time and any changes will be published on this page.

When players use the platform, we collect only the information needed to provide the service and keep accounts secure.

1.1 Information you provide voluntarily

• Name and date of birth (for age verification)
• Email address
• Mobile phone number
• Payment details (KBZPay, Wave Money, AYA Pay numbers)
• National registration card or citizenship ID details submitted for KYC verification

1.2 Information collected automatically

• IP address and device type
• Browser type and version
• Pages viewed, games played and transaction records on the platform
• Data from cookies and tracking technologies
• Connection times and session durations

1.3 Information received from third parties

When verifying payment transactions, we may receive verification data from payment service providers. This data is used solely for the purpose of checking payment security.

The information we collect is used only for the following purposes.

• Account Registration and User Verification (KYC)
• Processing Deposits, Withdrawals and Transfers
• Delivering Bonuses, Promotions and VIP Services
• Maintaining Security and Preventing Fraud
• Supporting 24/7 Customer Service
• Carrying Out Technical Maintenance to Keep the Platform Running Smoothly
• Checking Compliance with Laws and Regulations
• Overseeing Responsible Gambling Practices

We do not use customer personal data for advertising-related profiling. Data collected to improve our services may be analysed later; however, any data obtained in that way is kept in aggregated form only.

Our website uses cookies to improve the quality of our services.

3.1 Types of Cookies

• Essential Cookies: Cookies required for the website to function — without these cookies the website cannot work properly
• Preference Cookies: Used to remember a player's language and display settings
• Analytics Cookies: Used to understand how the website is used and to improve our services

3.2 Managing Cookies

You can decline or delete cookies through your browser settings. However, if essential cookies are disabled, some features of the website will no longer work.

zawgy9 does not sell, rent or share customer personal data with third parties for payment. However, disclosure may be necessary in the following situations.

4.1 Service Partners

Only the information required to process payments is shared with KBZPay, Wave Money, AYA Pay. We ensure that these partners apply personal data protection standards consistent with our guidelines.

4.2 Legal Obligations

Where legal proceedings, court orders or legally enforceable demands arise, personal data necessary to deal with the relevant legal authorities and to protect ourselves may be disclosed.

4.3 Fraud Prevention

Essential data may be shared with technology companies in order to maintain service security and prevent fraud.

We apply industry-recognised technical security measures to protect your personal data.

• SSL Encryption: All data transfers are protected with SSL (TLS) encryption
• Data Storage Protection: Stored personal data is protected through encryption and access controls
• Access Restriction: Personal data is accessible only to staff who require it
• Regular Audits: Regular security reviews are carried out
• Staff Training: Staff receive regular training on personal data protection

While no data security method can guarantee 100% protection, we work hard to provide the best protection possible.

We retain personal data only for as long as necessary to provide our services. After a player's account is closed, data may be kept for a further period as needed to meet legal obligations and ensure compliance.

• Account data — retained for as long as the account is active
• Financial and payment records — retained for the period required by legal retention obligations
• KYC documents — retained for an appropriate period after the player's last transaction
• Communication records — retained for the period needed to improve services and resolve any disputes that may arise

Data that no longer needs to be retained will be securely deleted or anonymised.

Every player with an account on the zawgy9 platform has the following rights regarding their personal data.

7.1 Right to Access

You can ask what personal data we hold about you. We will review your request and respond within a reasonable time.

7.2 Right to Rectification

You can request corrections to any personal data that is inaccurate. Some changes (such as name or KYC details) may require additional verification.

7.3 Right to Erasure

You can request deletion of personal data that is not subject to legal obligations related to your use of the service. Where data cannot be deleted due to legal obligations, we will explain why.

7.4 Right to Restriction of Processing

You can request that we limit how we handle your personal data — for example, while we are verifying its accuracy or while you are objecting to its use.

7.5 Right to Object

You can object to the processing of your personal data for certain purposes (such as analytics). We will consider your objection and respond accordingly.

To exercise any of these rights, you can send an email to [email protected].

zawgy9 services are only available to players aged 21 and above. If we discover that we have knowingly collected personal data from a person under 21, we will delete that data immediately and close the associated account.

If you believe someone under 21 is using the platform, please contact us immediately at [email protected].

Our platform may contain links to third-party websites and services. We have no control over the privacy policies of those websites. Please be aware that when you visit them, they operate under their own policies. zawgy9 is not responsible for how third-party websites handle your personal data.

When making payments, players should also be aware of the policies of payment service providers such as KBZPay, Wave Money, and AYA Pay.

We may update this privacy policy from time to time. When changes are made, we will update the "Last Updated" date on this page and send a priority notification to players.

For significant changes, we will make every effort to notify registered account holders by email. Continued use of the service after an update is considered acceptance of the revised policy.

If you have any questions about this privacy policy, you can reach the zawgy9 customer support team.

• Email: [email protected]
• Live Chat: 24/7 Live Chat on the website (in Myanmar language)

Personal data requests will be reviewed promptly and responded to within a timeframe consistent with our website council policy.